I have bought 3 or 4 makers in the past 3 - 4 years just to get another pitcher. The pitchers ALWAYS crack even though I handwash them. So becoz of the price of the replacement pitchers, it is almost as cheap just to buy another new tea maker since there are usually TWO pitchers in with the maker. I tried something new with my last pitcher and this pitcher has no cracks..I NEVER add ice. I only add water to the pitcher and then serve the tea over ice. It must be the hot tea dripping onto the ice that cracks the pitchers. I hope this solves my problem with cracked pitchers. I really like the tea it makes.
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